Web Hosting & Personalized Email
Frequently Asked Questions Regarding Hosting Services
What are some of the features and services come with Hosting?
How do I upgrade or modify my service?
Why should I sign up with Buy Domains over another provider?
Do you offer 24 hour telephone support?
What is the difference between an email alias and an email account?
Do you offer dialup Internet service?
Do you support plugins like Shockwave, Quicktime, VRML, and Live3D?
Do you offer Microsoft FrontPage extensions?
Do you support Miva (Htmlscript)?
Do you offer SSL (secure) hosting?
Do you offer telnet or shell access?
Can I use my private FTP account as an anonymous FTP service?
Can I host my pornographic or offensive material?
Can I use your service to send spam?
Do you support Java and Javascript? What about server-side Java?
Do you support Cold Fusion, Microsoft SQL Server, Microsoft Access, Microsoft Visual Interdev, VBScript, IIS, and Active Server Pages (ASP)?
Do you offer any other Hosting Packages?
Still confused?
What are some of the features and services come with Hosting?
All Buy Domains hosting comes with your own private hosting control panel (this is different from your domain control panel), 30-day money-back guarantee, the ability to add or update services at anytime, 24x7x365 technical support, and much more.
How do I upgrade or modify my service?
Please use your hosting account control panel. Your hosting control panel is separate from your domain control panel. Your hosting control panel allows you to instantly add or change account options, email configuration, etc. If you don't see an automatic way to perform the appropriate changes, please contact our toll-free support number or email us.
Why should I sign up with BuyDomains over another provider?
See the many advantages to choosing Buy Domains Hosting.
Do you offer 24 hour telephone support?
Yes! Although BuyDomains is structured around email support and we encourage you to email us. Our toll-free telephone support is available 24x7x365 (holiday hours may vary). The number is 1-888-9-BUYDOMAINS (1-888-928-9366). This number is toll-free when calling from inside the United States and Canada. For our international customers, immediate phone assistance is available by calling 1-858-309-6322.
What is the difference between an email alias and an email account?
An email account is your main mailbox, which stores your email. An email alias (also known as an "email forward") is simply a pointer to send other email addresses to the same mailbox. Email aliases can point either to a BuyDomains-maintained email account, or to an email account at your ISP. A typical email alias might refer to departments in your company like "[email protected]" or "[email protected]," whereas a typical email address is likely to relate to your own identity like "[email protected]".
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Do you offer dialup Internet access?
No. BuyDomains provides domain and web hosting services only.
Do you support plugins like Shockwave, Quicktime, VRML, and Live3D?
Yes. Our web servers are not picky about the files they serve. Since almost all web content is based on a small number of file types, you will be able to include any popular plugins on your site if you choose.
Do you offer Microsoft FrontPage extensions?
Yes. Microsoft FrontPage 2000 extensions (FrontPage 97/98 are also currently supported) are available free of charge on all accounts.
Do you support Miva (Htmlscript)?
Yes. Miva is enabled on all accounts.
Do you offer SSL (secure) hosting?
Yes.
Do you offer telnet or shell access?
No. But we do provide a private FTP account for uploading and managing your website.
Can I use my private FTP account as an anonymous FTP service?
No. The private FTP account which you receive is intended for uploading and managing your web site. Anonymous FTP is included free with all domain packages.
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Can I host my pornographic or offensive material?
No. Although we respect the First Amendment rights of individuals, and oppose the censorship of the Internet, we are not prepared to host sites, which we consider to be objectionable. The main risk for us is that pornography could draw too many viewers too quickly, and could adversely affect our systems or support staff -or that we could be named in legal proceedings against pornographers using our systems.
Can I use your service to send spam?
No. BuyDomains defines spam to be mass, unsolicited, impertinent messages (i.e. junk mail on the internet). Accounts which send spam will be immediately terminated, and will be charged theft of service fines up to 50 cents per message plus a $5 processing fee per complaint received.
Do you support Java and Javascript? What about server-side Java?
Our service supports all client-side languages, including Java and Javascript. Currently, due to the lack of a stable and efficient Java engine for the BSD operating system, we don't offer server side Java. If current engines improve, we may consider this in the future.
Do you support Cold Fusion, Microsoft SQL Server, Microsoft Access, Microsoft Visual Interdev, VBScript, IIS, and Active Server Pages (ASP)?
We currently provide a Unix-only hosting solution. These technologies are restricted to Windows platforms, and are not included in the service offerings.
Do you offer any other Hosting Packages?
Yes. To learn more about more hosting packages available at Buy Domains click here.
Still Confused?
Please use our Hosting Help form or call toll-free 1-888-9-BUYDOMAINS (1-888-928-9366).
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